FAQ - Eska Handschuhe

General

Which glove size do I need?

I can't find a glove size that fits.

I have a deformity in my hand, is there a possibility of a custom-made product.

Can I buy the gloves at ESKA on site?

Sports

How do I care for my ski glove?

Can I wash my gloves in the washing machine?

Can I tumble dry my ski gloves?

Can I get my glove repaired?

Can I order spare parts (e.g. carabiners, leashes)?

Professional

How often should I wash my firefighting glove?

Can I tumble dry my glove?

What do EN 388 and EN 659 mean?

Can I order spare parts (e.g. carabiners)?

Can I have my firefighting glove repaired?

Luxury

How do I care for my leather glove?

Can I wash my leather glove in the washing machine?

Can I dry my gloves in the dryer?

Can I have my ESKA leather glove repaired?

Online Shop

I have not received an order confirmation.

What payment options are available?

How can I cancel my order?

Can I order a voucher card?

I would like to order a sold out model, when will it be back in stock?

How much are the shipping costs?

Is there an express delivery?

I have not received my order yet.

Can I track my parcel?

How can I complain about a glove?

I have not received an invoice for my order.

How can I return my order?

I have not yet been refunded the money for my cancelled order.

I bought my ESKA gloves from a dealer, can I complain to ESKA?

How long do I have a guarantee on a glove?